Abu Muaaz Hajj
Call Us: (718) 805-3503

Terms and Conditions

Release & Waiver of Liability – 2018

 Abu Mu’aaz Hajj & Umrah Tours, a Hajj & Umrah Agency, is an exceptional and extraordinary Tour Operator, and assures and pledges that any services provided will be to the utmost satisfaction of the customer. Hajj & Umrah is very difficult and challenging. The journey involves many factors, from Airlines, Hotels, Transport Companies, Mutawwefs, and most importantly, the Saudi Government. Since this is a very complicated and a complex journey, most insurance companies refuse to insure such travelers.

Abu Mu’aaz Hajj & Umrah Tours has always vowed to excel in its duties and perform its best, and to provide comfort and convenience to all Hajj & Umrah passengers, so they may have a blessed Hajj & Umrah. But this journey is not without certain risks, dangers and hazards to all participants. Therefore, it is mandatory for all individuals to read this document and sign it before departure, for their own benefit and protection and the protection of Abu Mu’aaz Hajj & Umrah Tours and its Suppliers. These terms and conditions are part of our agreement, even if you do not sign a printed copy. So please read and understand that you are bound by this agreement and conditions when you sign up with Abu Mu’aaz for the Hajj or Umrah.

The responsibility of Abu Mu’aaz Hajj & Umrah Tours as a tour operator is limited. Abu Mu’aaz Hajj & Umrah Tours, 72-24 Broadway, Jackson Heights, Queens, New York 11372 USA, acts only in making arrangements for airlines, hotels, buses or any other services in connection with HAJJ and UMRAH travel, and assumes no liability whatsoever for injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of defect, through the acts or defaults of any company or person engaged in conveying passengers or in carrying out the arrangements of the tour, or any natural disaster, dangerous incident in the air, sea, land, fire, breakdown of machinery or equipment, acts of government or other authorities de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or custom regulations, or from improper passports, visas or other documents. Abu Mu’aaz Hajj & Umrah Tours will accept no responsibility for loss or additional expenses due to delay or changes in schedule or other causes.  Abu Mu’aaz Hajj & Umrah Tours shall not be liable or responsible for any inconvenience, loss, damage or injury arising in connection with such services. Abu Mu’aaz Hajj & Umrah Tours shall not be responsible for any person or persons, missing any part of the program due to his/her negligence or delay or absenteeism for any time during the tour, and will not be responsible for any additional expenses for the participant to rejoin the tour. Moreover, no refunds will be given for services not utilized.

A minimum deposit of US$3500 per person for Hajj is required for reservation.For Umrah only it is $1500.

All cancellations 60 days or less prior to departure, for HAJJ only, shall be subject to US$1500 administrative charges, and for cancellations, 45 days or less prior to the departure shall be subject to US$2000 administrative charges, and for cancellations 30 days prior to departure shall be subject to $3000 administrative charges. There will be no refund if cancellation is less than 21 days before departure. All charges and fees mentioned in this memo or in any Hajj Flyer by Abu Mu’aaz, are in US dollars. These charges are in addition to any other airline penalties, etc.

Hajj tickets are non-refundable once issued. Cancellation, after tickets are issued are subject to additional penalties. All Hajj and Umrah Packages do not include Airline fuel surcharge, and any sudden airline fare increases, due to fuel costs and any government imposed taxes. Should this occur, then passengers are required to pay the difference. If any passenger misses his/her flight due to negligence, then all additional expenses to rebook flights, book hotels and transportation, shall be borne by the passenger. The Kingdom of Saudi Arabia has recently in Feb 2018 imposed 5% municipality taxes and 5% VAT and all Hajjis are required to pay the government imposed taxes in addition to the Hajj or Umrah Package rates. It is calculated depending on the package rates as US$300.00 per person.

Partial refund may be allowed less than 21 days prior to departure, BUT under no circumstances will any refund be given after HAJJ VISA is issued. These rules also apply to Ramadan Umrah, and any high season Umrah. No refund after visa is issued. Visas cannot be substituted, and Hajj related payments are deducted electronically by the Saudi Ministry of Hajj, and cannot be re-imbursed.

Travel Insurance may be a good idea for those who fear illness, or anticipate any setbacks. Abu Mu’aaz Hajj & Umrah Tours do not sell Travel Insurance.

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P.O. Box 190454,
South Richmond Hill,
Queens, New York, 11419
Office: (718) 805 - 3503
Fax: (718) 846 - 2259
Cell: (347) 414 - 3443
72-24 Broadway, Lower Level
Jackson Heights, Queens
New York 11372
Website: http://abumuaazhajj.com
Email: abumuaaz@aol.com